CUSTOMER CENTER

Sam Miller asked: If you want to further please and serve your customers, it is imperative that you determine the level of their satisfaction in products and services your business provide. This is a very basic transaction when setting customer-business relations. Through the years, companies have been recognizing the fact that the basic key to [...]

Paul Lavesque asked: Despite all the rumbling and grumbling about poor customer service, there are always a handful of renegade businesses that somehow find ways to keep their workers fired up and their customers delighted and coming back for more. In these rarified places, highly motivated employees pursue customer delight with a passion; they ignite [...]

Syed Ali asked: A Customer Relationship Management (CRM) solution provides your business with a formalized means for gathering, organizing and storing customer contact information. There is a wide variety of software solutions, such as Microsoft’s Dynamics Suite, on the market serving small, mid-range and enterprise sized businesses and the solution can be tailored to meet [...]

Naz Daud asked: Customer service is an aspect of any business, whether a large corporate organization or small home business run by a single individual. The way a business presents itself to customers, either potential or actual, can make a huge difference in terms of promotion, loyalty and the likelihood of success.No business succeeds without [...]

Robert Howard asked: As customer experience management (CEM) continues to gain importance in the minds of today’s CEOs, more and more companies are taking on customer experience management projects to improve customer satisfaction, develop better customer insights, nurture customer loyalty and advocacy, and improve customer lifetime value. The rapid rise to the top echelons of [...]

Shannon Hobbs asked: If you’ve ever heard of the Pareto principle, you are familiar with the theory that 80 percent of your business can be attributed to 20 percent of your customers. What does this mean in terms of where your marketing efforts should be invested? Well, most business people associate the terms “marketing” and [...]

Nahshon Wingard asked: An enhanced CRM process provides companies a better way to understand the changing needs of their customers and to respond to these quickly. Because CRM managers have the information ready at hand, they are able to analyze the data and come up with quick responses. This is only one of the benefits [...]

Robert Porter asked: Keeping on top of trouble, ensuring that all problems and customer queries are handled by the right person and at the right time, can be a costly and time consuming process. Many companies experience difficulties in handling complaints promptly, either because they fall into the wrong hands or because this comes down [...]