CUSTOMER CENTER

Sam Miller asked: To determine how a company is performing in terms of customer service, some customer service measurements are used regularly. These measurements are designed to assess how satisfied customers are with the services provided by a company.Customer service is commonly defined as a series of activities that are organized to increase customer satisfaction [...]

Sam Miller asked: Customer service metrics are performance measures that will aid the company in realizing profits with every customer contact. With the right system and adequate employee training, profiting from every revenue opportunity would not be a problem.Customer service, or client service, refers to the services accorded to customers before, during and after a [...]

Howard Deutsch asked: No one ever said providing IT customer support is easy. CTOs and IT managers are caught between a rock (their budget) and a hard place (their customers). How can IT provide consistently high levels of customer service so that they can earn high levels of IT customer satisfaction?Impact of Ineffective IT Customer [...]

Pramila asked:  The ‘Global Shared Services Center’ of a Fortune 500 organization approached MMM Training Solutions to help them with a customer services training intervention that would not only improve basic customer handling skill sets but also help facilitate a change in the mindset of their employees toward becoming more customer service oriented as individuals [...]

Sam Miller asked: In the current global business scene, it is important to be highly competitive. Companies’ ability to beat and rise up from competition is considered important because revenues depend on it. Of course, it is apparent that competitive firms are more able to generate good income and profits because consumers and customers are [...]

Tony Jacowski asked: Customers are demanding quality products and services again after the turnaround from the recession of the 1980s. They can no more be seduced into buying just anything through discounts and slick marketing methods. The goal in customer satisfaction lies in making customers feel that their needs have been met. Experience with Vilfredo [...]

Steven Taylor asked: Tempers flare and voices rise, but does your good customer service vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and consumers are becoming more and more demanding. They get angry and argumentative when they are not served well by whoever is [...]

Naz Daud asked: Customer service can often be seen by businesses as a necessary evil, a burden on the finances and something to try to provide at minimal cost. To see it this way is, however, a gross oversight. Ask yourself what is the most important asset a company has? In almost every case it [...]

Pj Germain asked: Becoming and staying customer-intimate requires more than building client knowledge and having expertise in re-engineering our customers business processes. We must offer more than just service. We need to maintain a broad product line that can be configured to the specific needs of a customer. It is important to know that an [...]

Kevin Corazza asked: Can Poor Customer Service Lead To The Fall Of a Business?Absolutely.Most all marketing specialists will tell you that “The average business spends six times more to attract new customers than it does to keep old ones.” That says a lot about the importance of putting the customer first.It has become more and [...]