CUSTOMER CENTER

Tony Jacowski asked: Customers are demanding quality products and services again after the turnaround from the recession of the 1980s. They can no more be seduced into buying just anything through discounts and slick marketing methods. The goal in customer satisfaction lies in making customers feel that their needs have been met. Experience with Vilfredo [...]

Steven Taylor asked: Tempers flare and voices rise, but does your good customer service vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and consumers are becoming more and more demanding. They get angry and argumentative when they are not served well by whoever is [...]

Naz Daud asked: Customer service can often be seen by businesses as a necessary evil, a burden on the finances and something to try to provide at minimal cost. To see it this way is, however, a gross oversight. Ask yourself what is the most important asset a company has? In almost every case it [...]

Pj Germain asked: Becoming and staying customer-intimate requires more than building client knowledge and having expertise in re-engineering our customers business processes. We must offer more than just service. We need to maintain a broad product line that can be configured to the specific needs of a customer. It is important to know that an [...]

Kevin Corazza asked: Can Poor Customer Service Lead To The Fall Of a Business?Absolutely.Most all marketing specialists will tell you that “The average business spends six times more to attract new customers than it does to keep old ones.” That says a lot about the importance of putting the customer first.It has become more and [...]

Sanjay Podder asked:  Steve Jobs, chairman and co-founder of Apple Inc. once said “A lot of companies have chosen to downsize, and may be that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open [...]

Hani Masgidi asked: If you are ambitious to be successful in the field of business, you must be aware of the fact that customer service is one of the main factors, which plays a great role in bringing success in the business. Customer service happens to be one of these things that bring about the [...]

Dave Roth asked: There are many ways to keep track of the customers that your business has, and CRM is one of them. In the past, however, it was not as popular, and people had to make do with what they could. They remembered names and faces if they only had a few customers and [...]

Nick Nikolis asked: Today’s customer relies on the ability to enjoy their hotel stay beyond any freebee or rewards offered. The modern hotel is one that can build a relationship with their customers with a personalized stay – a stay that customers want to come back to again and again. But how does a large [...]

Sam Miller asked: If you want to further please and serve your customers, it is imperative that you determine the level of their satisfaction in products and services your business provide. This is a very basic transaction when setting customer-business relations. Through the years, companies have been recognizing the fact that the basic key to [...]