CUSTOMER CENTER

Sanjay Podder asked:  Steve Jobs, chairman and co-founder of Apple Inc. once said “A lot of companies have chosen to downsize, and may be that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open [...]

Hani Masgidi asked: If you are ambitious to be successful in the field of business, you must be aware of the fact that customer service is one of the main factors, which plays a great role in bringing success in the business. Customer service happens to be one of these things that bring about the [...]

Dave Roth asked: There are many ways to keep track of the customers that your business has, and CRM is one of them. In the past, however, it was not as popular, and people had to make do with what they could. They remembered names and faces if they only had a few customers and [...]

Nick Nikolis asked: Today’s customer relies on the ability to enjoy their hotel stay beyond any freebee or rewards offered. The modern hotel is one that can build a relationship with their customers with a personalized stay – a stay that customers want to come back to again and again. But how does a large [...]

Sam Miller asked: If you want to further please and serve your customers, it is imperative that you determine the level of their satisfaction in products and services your business provide. This is a very basic transaction when setting customer-business relations. Through the years, companies have been recognizing the fact that the basic key to [...]

Paul Lavesque asked: Despite all the rumbling and grumbling about poor customer service, there are always a handful of renegade businesses that somehow find ways to keep their workers fired up and their customers delighted and coming back for more. In these rarified places, highly motivated employees pursue customer delight with a passion; they ignite [...]

Syed Ali asked: A Customer Relationship Management (CRM) solution provides your business with a formalized means for gathering, organizing and storing customer contact information. There is a wide variety of software solutions, such as Microsoft’s Dynamics Suite, on the market serving small, mid-range and enterprise sized businesses and the solution can be tailored to meet [...]

Naz Daud asked: Customer service is an aspect of any business, whether a large corporate organization or small home business run by a single individual. The way a business presents itself to customers, either potential or actual, can make a huge difference in terms of promotion, loyalty and the likelihood of success.No business succeeds without [...]

Robert Howard asked: As customer experience management (CEM) continues to gain importance in the minds of today’s CEOs, more and more companies are taking on customer experience management projects to improve customer satisfaction, develop better customer insights, nurture customer loyalty and advocacy, and improve customer lifetime value. The rapid rise to the top echelons of [...]

Shannon Hobbs asked: If you’ve ever heard of the Pareto principle, you are familiar with the theory that 80 percent of your business can be attributed to 20 percent of your customers. What does this mean in terms of where your marketing efforts should be invested? Well, most business people associate the terms “marketing” and [...]