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	<title>CUSTOMER CENTER &#187; Marketing</title>
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	<description>Business, Customer Information</description>
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		<title>The Building Blocks of Effective Marketing</title>
		<link>http://catchyourcustomer.com/marketing/the-building-blocks-of-effective-marketing.html/</link>
		<comments>http://catchyourcustomer.com/marketing/the-building-blocks-of-effective-marketing.html/#comments</comments>
		<pubDate>Fri, 24 Sep 2010 00:38:13 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Basic Building Blocks]]></category>
		<category><![CDATA[Time Networking]]></category>
		<category><![CDATA[Time Slot]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=158</guid>
		<description><![CDATA[Wildfire Marketing Group asked: Whether you&#8217;re starting a new business or attempting to grow an existing one, it&#8217;s easy to spin your wheels when it comes to effective marketing. Often times, business owners will try to make a big splash by running a large ad in a local newspaper or a television commercial during the [...]]]></description>
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<div><em><strong>Wildfire Marketing Group</strong> asked: </em><br/><br/><br/>Whether you&#8217;re starting a new business or attempting to grow an existing one, it&#8217;s easy to spin your wheels when it comes to effective marketing. Often times, business owners will try to make a big splash by running a large ad in a local newspaper or a television commercial during the most expensive time slot. While these will probably be seen, they probably won&#8217;t have much impact because there is often no repetition. The business owner runs them once (or a few times) and then simply stops with the conclusion that advertising doesn&#8217;t work. In order to achieve results from any form of advertising, you need repetition of your message. This has always been true, but it&#8217;s even more important with the number of marketing messages that today&#8217;s consumers are presented each day.<br/><br/>If you&#8217;re ready to start marketing your business, begin with the basic building blocks to form your foundation and grow from there.<br/><br/>Network — many networking events can be found in just about any city or town. If you, like most business owners, are short on time, focus on the ones that are during the evening hours. In many cases, these events are free, so the only cost is your time. Networking is a great way to make face to face contact with prospects without the distractions you would normally face during the work day. All you need is a handful of business cards, a winning smile and a great attitude.<br/><br/>Business cards — Obviously, you&#8217;ll need them for networking and sales calls. Don&#8217;t forget all the other ways you can distribute them. Business cards a an easy and inexpensive way to generate exposure for your business.<br/><br/>Direct mail — You don&#8217;t need to mail to a list of 50,000 for direct mail to be effective, you just need to be consistent. You can have 1,000 postcards printed, affix postage and labels yourself, and mail out 50 or 100 to the same targeted list each week. As you begin to generate revenue from this, you can increase the size of your mailing list.<br/><br/>Web site — If you don&#8217;t have a web site, you are wrong. Plain and simple. Web sites aren&#8217;t just for e commerce, nor are they just for large companies. These days, people use the internet for comparing companies and without a web site, you&#8217;re out of the running. You don&#8217;t need all of the bells and whistles, but you do need an effective and professional web site.<br/><br/>There you have it. The basic building blocks you&#8217;ll need to effectively market your business. With these blocks in place, you can begin to add additional things, such as search engine optimization, television and radio advertising, or billboards. The idea is to build a foundation, and as you achieve results, add more to your marketing campaign.<br/><br/><br/></div>
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		</item>
		<item>
		<title>How To Ensure Your Customers Send You More Business</title>
		<link>http://catchyourcustomer.com/marketing/how-to-ensure-your-customers-send-you-more-business.html/</link>
		<comments>http://catchyourcustomer.com/marketing/how-to-ensure-your-customers-send-you-more-business.html/#comments</comments>
		<pubDate>Fri, 10 Sep 2010 07:37:43 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Advertising Campaign]]></category>
		<category><![CDATA[Coworkers]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=98</guid>
		<description><![CDATA[Benjamin Bressington asked: Your customers are your biggest asset. In addition to ensuring that you remain in business, your customer base is essential to your overall marketing and advertising campaign.A happy customer is a customer who is willing to refer business to you. In fact, word-of-mouth is one of the most effective and popular ways [...]]]></description>
			<content:encoded><![CDATA[<div style="float:left; padding: 12px"><a href="/wp-content/uploads/2009/10/Customer47.jpg"><img src="/wp-content/uploads/2009/10/Customer47.jpg" title='' alt='' /></a></div>
<div><em><strong>Benjamin Bressington</strong> asked: </em><br/><br/><br/>Your customers are your biggest asset. In addition to ensuring that you remain in business, your customer base is essential to your overall marketing and advertising campaign.<br/><br/>A happy customer is a customer who is willing to refer business to you. In fact, word-of-mouth is one of the most effective and popular ways of getting new business. You can ensure your customers send you more business consistently if you follow a few simple steps:<br/><br/>Provide superior customer service<br/><br/>With good customer service lacking in so many businesses today, if you provide superior customer service, you are going to stand apart from and above the competition. Your customers are going to appreciate that you take the time to listen to them, that you solve problems quickly, and that you genuinely care about them as customers.<br/><br/>In addition to ensuring that your current customers continue to do business with you, they&#8217;re going to refer others to your business because they are satisfied with your customer service.<br/><br/>Offer a top notch product and/or service<br/><br/>If you offer a top notch product or service that offers value and benefit your customers, they&#8217;re naturally going to be willing to recommend your business to friends, family, and acquaintances.<br/><br/>Treat your customers well<br/><br/>Customers want to be treated well. They want to know that you appreciate their business, so always ensure that you treat your customers well by thanking them for their business, asking for their feedback, and addressing any problems or concerns they have in a timely manner.<br/><br/>Treating your customers well also means ensuring that your employees treat them well by offering to help them, and by always addressing them in a polite manner.<br/><br/>Ask your customers to refer business to you<br/><br/>Sometimes getting customers to send you more business is as easy as asking them to refer their friends, family, and coworkers to you. Satisfied customers will generally have no problem spreading the word about your product or service. All you have to do is ask.<br/><br/>Offer discounts or specials for those who refer business<br/><br/>While it&#8217;s not a necessity to reward your customers for referring business to you, it is a strong incentive for them to continue to send business your way. You might offer a discount on your product or service every time a customer refers someone to your business. You might also offer a free product to those who send business your way.<br/><br/>Or, you may want to come up with a more creative way to reward your customers for referring new customers to you. The key is to reward your customers in some way.<br/><br/>Thank customers for their referrals<br/><br/>When a customer refers a new customer to you, take the time to thank that customer. You can send a handwritten note or call the customer. Whatever method you choose, just make sure that you thank the customer for his referral. Showing your gratitude will also help ensure that that customer continues to send new customers to your business.<br/><br/><br/></div>
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		<title>The Top 10 Reasons Your Online Marketing Fails</title>
		<link>http://catchyourcustomer.com/marketing/the-top-10-reasons-your-online-marketing-fails.html/</link>
		<comments>http://catchyourcustomer.com/marketing/the-top-10-reasons-your-online-marketing-fails.html/#comments</comments>
		<pubDate>Wed, 01 Sep 2010 18:37:55 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Hardships]]></category>
		<category><![CDATA[New Reason]]></category>
		<category><![CDATA[Success Story]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=180</guid>
		<description><![CDATA[Assassin Marketing asked: If you are in the field of online business you must have heard of online marketing. Internet marketing, online marketing, e-marketing and web marketing are just the same terms to describe the use of the internet in marketing and promoting your products, services or business. In recent years, online marketing has provided [...]]]></description>
			<content:encoded><![CDATA[<div style="float:left; padding: 12px"><a href="/wp-content/uploads/2009/10/Marketing38.jpg"><img src="/wp-content/uploads/2009/10/Marketing38.jpg" title='' alt='' /></a></div>
<div><em><strong>Assassin Marketing</strong> asked: </em><br/><br/><br/>If you are in the field of online business you must have heard of online marketing. Internet marketing, online marketing, e-marketing and web marketing are just the same terms to describe the use of the internet in marketing and promoting your products, services or business. In recent years, online marketing has provided global consumers a higher distribution of information. With today&#8217;s increased competition, you must possess the skills and capabilities to attain success. Every success story entails hardships, ups and down, but it&#8217;s up to you to learn how to avoid the pitfalls with online marketing. That&#8217;s why we are going to discuss the top ten reasons online marketing fails.<br/><br/>Reason #1: The lack of effort and time needed to learn new information about online marketing.<br/><br/>To reach the success you are aspiring to obtain, you must spend adequate efforts and time learning what can lead you to it. Get as much as new online marketing information you can and take time to study them before you use of them for your company&#8217;s growth. The more knowledge and experience you can possess, the quicker you will reach your goals. Often the best online marketing techniques will come to you suddenly, but evolves out of all the information you might know. Do not let your business be deserted by others, make it stand out by utilizing new online marketing strategies. Wide varieties of new information are available throughout the web; just encode an online marketing in Google and you will find what you are looking for. Never stop craving for more and new information, techniques, or techniques about online marketing for you will never grow personally or financially if you are not learning something new.<br/><br/>Reason #2: Similarity with other online business websites.<br/><br/>To increase customer&#8217;s interest, your website must be different from other online business web pages. Visitors get easily bored if they browse and always see the same products, content, and pictures. In order for your online marketing to be successful, you should make your website distinguished from your other competitors. Always make use of unique online marketing ideas when creating your web pages, for it will matter a tremendous amount when trying to attract more potential customers.<br/><br/>Reason #3: Your website is confusing and inconvenient for visitors.<br/><br/>One of the reasons for using online marketing is to promote your products or services to your target audience on the internet. Having too many products, pictures, links, etc. in your web pages can cause confusion and a confused mind will take no action; thereby leaving you without the number of customers that you could and should attract with your online marketing efforts. Try to be simple and focus on a particular product or service with your website. Making sure your other products are in the background of the main product or service you would like to promote. A long navigation system will make people get tired of finding what they want and can cause them to prefer other convenient sites.<br/><br/>Reason #4: Your website is just a sales presentation.<br/><br/>Increasing your sales may result from online marketing, but you must not totally focus on sales alone. Online marketing will benefit you if you provide useful information about your business within your website and attract more potential and actual customers to purchase your products.or services. Most of the time sales do not arise from the first visit, so make use of your online marketing techniques such as providing free information, tips or newsletters to give visitors a reason to come back to visit your website.<br/><br/>Reason #5: Failure to set specific demographic targets.<br/><br/>With online marketing, setting a specific demographic target is very important because you will be more focused on what type of customers you want and what you must do to attract them. Failure to settle the target will increase the risk of failure when promoting your products, services or business; moreover you will not gain the full benefits of online marketing when it comes to increasing your sales and growing your business.<br/><br/>Reason #6: Unsecured ordering pages.<br/><br/>Security for any type of investment matters for almost everybody. Unsecured ordering pages will greatly cause your business to lose sales which contradicts the goals of effective online marketing. Numerous free secure ordering forms are made available on the internet, so this should never be an issue.<br/><br/>Reason #7: A lack of back links to your website as a useful strategy in effective online marketing.<br/><br/>Providing links leading back to your website from a high ranking web page will also give your site a high rank. Linking is the key to success in having your website found on the major search engines and will bring traffic to your website; therefore, increasing you number of potential and actual customers.<br/><br/>Reason #8: Lack of perseverance.<br/><br/>Most businesses fail online due to lack of persistence and giving up too soon. Online marketing will take a lot of time to fully succeed. It could even entail years to become a major player and to develop strong customer relationships, build partnerships and see financial rewards.<br/><br/>Reason #9: Insufficient follow-up.<br/><br/>Within any business following up with a prospect or customer is very important because it will provide you with more of the same types of results that your business desperately needs to grow. Online marketing often fails because many companies fall short in following up with its online visitors; thereby, stunting the growth of brand awareness.<br/><br/>Reason #10: No promoting your website.<br/><br/>Increasing the consumer awareness of your online business can leverage your success. Several online marketing elements and strategies can be used to promote your website, increase traffic and attract more customers. If you lack the funds to pay for promotions, you can use many free ways of advertising your business awareness online such as participating in forums, chats and submitting free links to search engines.<br/><br/>You will need all the help you can to survive in this competitive marketplace, so make use of the online resources you have to gain greater success with online marketing and learn from these failures. Prepare yourself properly and get ready to do what you must due because the success of your business online is in direct proportion to your knowledge gained from other&#8217;s mistakes.<br/><br/><br/></div>
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		<item>
		<title>How To Deliver Good Customer Service</title>
		<link>http://catchyourcustomer.com/marketing/how-to-deliver-good-customer-service.html/</link>
		<comments>http://catchyourcustomer.com/marketing/how-to-deliver-good-customer-service.html/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 12:47:08 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Eye Contact]]></category>
		<category><![CDATA[Intention]]></category>
		<category><![CDATA[Pointers]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=350</guid>
		<description><![CDATA[highposition asked: Having worked in the customer service industry before, I know firsthand that this is not an easy job to do. Jobs that focus specifically on customer care and providing the highest quality service to each person require staff to undergo regular customer service training. This is to ensure that staffs are up-to-date when [...]]]></description>
			<content:encoded><![CDATA[<div style="float:left; padding: 12px"><a href="/wp-content/uploads/2009/10/Customer_Service23.jpg"><img src="/wp-content/uploads/2009/10/Customer_Service23.jpg" title='' alt='' /></a></div>
<div><em><strong>highposition</strong> asked: </em><br/><br/><br/>Having worked in the customer service industry before, I know firsthand that this is not an easy job to do. Jobs that focus specifically on customer care and providing the highest quality service to each person require staff to undergo regular customer service training. This is to ensure that staffs are up-to-date when communicating with customers and continue work in keeping your existing customers.<br/><br/>Part of the customer service training is to experience customer interaction when at work. When thrown into the deep end of the service industry, you very quickly learn that people are approaching you for information or looking to buy a specific product. At which point you should be looking to deliver a good service and acting quickly upon their request. There are ways of going wrong in this simple exercise and below are a few pointers to customer service.<br/><br/>One of the key elements of customer service training is making good eye contact with the customer. Imagine if you were to walk into a shop with the intention of buying a product that does not appear to be on the shelves, the first thing you would do is approach a shop assistant for help in locating the item. Once you have approached the shop assistant you notice they immediately look away, even when you have asked them for help. At which point you feel that they are not listening to you.<br/><br/>This would anger me if I felt at any point I was seen to be a bother to someone who is quite clearly there to serve me as part of his or her job. How you portray yourself to a customer is important and works on the same principal as the saying &#8216;first impressions count&#8217;. The first impression you give to the customer must be welcoming, helpful, friendly and above all with eye contact. Making eye contact will ensure the customer that you are listening to them and acknowledging what they say.<br/><br/>Always greet the customer or make yourself approachable in a professional manner. Obviously, try not to overwhelm them and scare them away, but a warming smile and a decent response to their queries is a good starting point. During your customer service training, you will learn that communication, body language and tone of your voice are essential to good customer service. Bad customer service will mean the customer will not return and they in turn will tell others not to use your services.<br/><br/>The other most important thing to remember with good customer service is to maintain the customer&#8217;s attention and keep them informed of your actions. Think of your own experiences whereby you may have ordered something from the shop, taken the time to travel into the shop to collect the item and have found that it has not yet arrived. When you enquire about the item, you are told that it will arrive next week; when next week arrives, the item has still not turned up and again you are told the same thing.<br/><br/>The whole scenario leaves you feeling frustrated and confused. You should always inform the customer of exactly what is happening from the moment they have made their inquiry about their item; otherwise, you could potentially lose their custom. If at any point, a customer feels neglected or misinformed, they will cancel any procedures or transactions they have with you and move to a rival business. Always be apologetic, explaining why they have not received what they have been waiting for and if needed, offer an incentive or discount.<br/><br/>Part of the customer service training is to learn how to keep the customer satisfied, even in situations that is beyond your control. The worst thing you could do is to blame someone else or &#8216;pass the buck&#8217; as then that will portray a lack in customer care. Trying to rush and resolve through the issue will only make the customer lose confidence in your service.<br/><br/>It is always a good idea to maintain a professional manner at all times and keep in mind the saying (no matter how much you disagree with this statement) &#8216;the customer is always right&#8217;. They are after all, keeping your business running and paying your wages. However, if the customer is getting abusive and you feel threatened by them, only then are you able to take the matter into the management&#8217;s hands or ask them to leave the premise.<br/><br/>With customer service training, you will learn the techniques of approaching a customer for potential sales, maintaining their interest and the right way of thanking them for their service with a view for them to return soon. Another key point to good customer service is to retain the number of customers and attract new customers. Once you have gained a reputation of being a business that provides good customer service, your existing customers will recommend your business to others.<br/><br/>By continuing, the training and maintaining the reputation will then become an easier effort for your team.<br/><br/><br/></div>
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		</item>
		<item>
		<title>Modern Trends In Customer Service</title>
		<link>http://catchyourcustomer.com/marketing/modern-trends-in-customer-service.html/</link>
		<comments>http://catchyourcustomer.com/marketing/modern-trends-in-customer-service.html/#comments</comments>
		<pubDate>Mon, 09 Aug 2010 10:56:41 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Local Service]]></category>
		<category><![CDATA[Providing Exceptional Service]]></category>
		<category><![CDATA[Word Of Mouth]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=364</guid>
		<description><![CDATA[Shaun Parker asked: Customer service can be seen as vital in the sphere of modern business. There are few companies who do not regard the importance of service as paramount. In today&#8217;s consumer world it would be foolish for many companies to disregard the wishes of the customer. Often providing exceptional service is the only [...]]]></description>
			<content:encoded><![CDATA[<div style="float:left; padding: 12px"><a href="/wp-content/uploads/2009/10/Customer_Service30.jpg"><img src="/wp-content/uploads/2009/10/Customer_Service30.jpg" title='' alt='' /></a></div>
<div><em><strong>Shaun Parker</strong> asked: </em><br/><br/><br/>Customer service can be seen as vital in the sphere of modern business. There are few companies who do not regard the importance of service as paramount. In today&#8217;s consumer world it would be foolish for many companies to disregard the wishes of the customer. Often providing exceptional service is the only dividing factor between two companies, with the internet providing ever increasing amounts of review based information companies have once again found the importance of providing a service that will spread through word of mouth.<br/><br/>Customer satisfaction has become so important that a professional body; the Institute of Customer service has been formed. Operating through a membership system it provides industry standards for service whilst awarding those who meet these standards each year. The institute also undertakes the training of representatives and undertakes a nationwide customer satisfaction survey twice a year to assess the overall standard of service present in UK business.<br/><br/>As a customer today we are faced with unrivalled choice, those as close as two generations before us could not have imagined how different the world of consumerism is. Only fifty years ago the local cooperatives still existed providing almost anything a customer might need. Although a local service was guaranteed, this can be seen as a distant memory for many. The trend has been to provide the customer with an increase in specialist services and product providers.<br/><br/>These specialist traders have led to an increased focussed on customer satisfaction when it comes to advice on buying products. The purpose of modern shops is to advise their customer base on what is the best option, not for the good of the shareholders but for the customer. This is the essence of modern customer service, at least in its advisory role. To provide a customer with the best product taking into account their budget and needs is the primary objective.<br/><br/>Another major component of modern business is complaint handling. Many of the previous generation will remember a simple shrug of the shoulders if a complaint was raised. Today the customer is better protected by laws and hence larger companies have responded to this. Many companies now implement complaints handling procedures that all staff must be trained in; the idea of this is to always provide the customer with the best customer service possible, subsequently improving their reputation in a wider sense.<br/><br/>Some companies have undertaken customer satisfaction in a more proactive manner. Through post sales customer surveys it is possible to achieve valuable knowledge of various facets of a business. Gaining an idea of how a customer feels they were treated, how well they thought the service performed and whether or not they think they received a good deal are extremely precious when searching for that competitive edge.<br/><br/>Like so many elements of the modern world the internet has revolutionised the customer service received by consumers. Although many still like to have a real person at the end of the phone when making enquiries, websites with frequently required information and automated telephone services have arguably simplified customer requests. What can definitely be asserted is that these technologies have reduced the costs for many companies.<br/><br/>Companies that combine these elements to create superior service will truly feel the benefit. Admitting accountability is a major part of this as customers are far more forgiving when a company has recognised its mistakes and is pursuing to resolve them. Delivery of consistent results to consumers and resolving issues speedily will give that particular company a competitive edge over its rivals; this is why modern businesses really have no choice but to provide exemplary service.<br/><br/><br/></div>
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		<item>
		<title>From Print to the Net: The Top Ten Benefits of Online Marketing Verses Yellow Page Advertising</title>
		<link>http://catchyourcustomer.com/marketing/from-print-to-the-net-the-top-ten-benefits-of-online-marketing-verses-yellow-page-advertising.html/</link>
		<comments>http://catchyourcustomer.com/marketing/from-print-to-the-net-the-top-ten-benefits-of-online-marketing-verses-yellow-page-advertising.html/#comments</comments>
		<pubDate>Mon, 02 Aug 2010 07:41:37 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Advertising Today]]></category>
		<category><![CDATA[Effective Advertising]]></category>
		<category><![CDATA[Yellow Page Advertising]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=208</guid>
		<description><![CDATA[Assassin Marketing asked: Advertising today has definitely evolved, just as people and businesses continue to find and discover ways of sharing information with one another. Back then, it was almost imperative for businesses to grace the pages of that thick yellow phonebook more fondly known as the Yellow Pages. The traditional yellow page advertising has [...]]]></description>
			<content:encoded><![CDATA[<div style="float:left; padding: 12px"><a href="/wp-content/uploads/2009/10/Online_Marketing2.jpg"><img src="/wp-content/uploads/2009/10/Online_Marketing2.jpg" title='' alt='' /></a></div>
<div><em><strong>Assassin Marketing</strong> asked: </em><br/><br/><br/>Advertising today has definitely evolved, just as people and businesses continue to find and discover ways of sharing information with one another. Back then, it was almost imperative for businesses to grace the pages of that thick yellow phonebook more fondly known as the Yellow Pages. The traditional yellow page advertising has been a key promotional tool for businesses to create awareness for their products and services, and sell it to the public.<br/><br/>The advent of the Internet, however, started to alter the way people do things; businesses responded to this by exploring new ways of communicating with and addressing the needs of the people. Today, an increasing number of transactions are already being done online and information-sharing and dissemination over the Net has never been more widespread now than it was before. More businesses are likewise actively promoting themselves online, taking advantage of the growing number of Internet users and wider reach of an online medium. Thus, there came the emergence of online marketing.<br/><br/>Online marketing is fast growing in popularity as an effective advertising tool, and continues to post itself as a viable alternative to the traditional yellow page advertising, especially in a fast-paced and tech-savvy environment. Any avid Internet user today would actually notice that a lot of businesses today have websites where they promote their product and service offerings, and share other types of company information. In contrast, the once very thick Yellow Pages seem to have fewer pages lately, an indication that businesses are recognizing the benefits of increasing their online presence against advertising the traditional way. A thorough comparison of the two modes of advertising reveal that online marketing indeed has a greater number of benefits versus yellow pages advertising. Let me share with you ten benefits which top my list.<br/><br/>First, the Internet allows businesses to share more information to potential customers. Businesses practically have limitless space in their websites which they could fill in and update with information. On the other hand, yellow page advertising has a limit in terms of space that may be utilized to post certain content. The more information is shared in the Yellow Pages, the greater is its investment requirement.<br/><br/>Second, marketing initiatives done online are more easily searchable as compared to those advertised in the Yellow Pages. With the right key words, businesses can easily make their websites accessible to their target market. Information searches done using the Internet is much faster than manual scanning of the Yellow Pages.<br/><br/>Third, online marketing is more cost effective than yellow page advertising. Setting up, designing and running a website could be done for just a small amount of investment. On the contrary, the use of offline medium is known to cost substantially, even reaching thousands of dollars, while being bound by space and time limitations.<br/><br/>Fourth, online marketing makes it possible for businesses to attract hundreds, even thousands, of visitors to their sites, and create two-way interactions with them. Websites can be easily programmed to collect information from site visitors and keep in touch with them. This kind of functionality is not available in the traditional yellow page advertising.<br/><br/>Fifth, customer loyalty is more easily gained via online marketing. The Yellow Pages are simply all about ads, nothing more and nothing less. Meanwhile, websites may contain newsletters, updates and other attention-grabbing information links that encourage repeat customer contact.<br/><br/>Sixth, establishing credibility and gaining the customers&#8217; trust are easier achieved through online marketing than yellow page advertising. Aside from ad placements, company websites can contain a whole range of information that can give customers better knowledge about a company and its products and services. The more customers know about a company, the greater is their tendency to trust it and see it as being reliable.<br/><br/>Seventh, online marketing offers greater convenience and flexibility in terms of updating information, at practically no additional cost. Businesses have total control of the content of their websites and they can modify it at any time they wish. Yellow page advertising does not have this kind of flexibility. In addition, any update done on traditional advertising usually requires additional investment.<br/><br/>Eighth, the effectiveness of marketing initiatives could be measured faster when the online medium is used. Site visits or hits as well as inquiries related to an online advertising placement, for instance, can be readily tracked as compared to calls received in response to a yellow page advertisement.<br/><br/>Ninth, marketing online allows companies to better demonstrate their competitive advantages and support their unique selling propositions. A website highlights the merits of a particular company, while the Yellow Page merely categorizes a company, together with its competition.<br/><br/>Lastly, online marketing has far greater reach than yellow page advertising. Web presence exposes businesses to the whole world, allowing it to tap not only local but international prospects as well. This opens promising opportunities for business growth and expansion later on.<br/><br/>There is no doubt about the power and capabilities of the Internet as an effective marketing tool. No wonder more and more businesses are shifting their budget allocations to enhance their web presence. With the right planning and use of resources, companies can make the most out of online marketing, the next big thing in the field of marketing and advertising.<br/><br/><br/></div>
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		<title>Customer Service Secrets: Make it Easy for Your Customer</title>
		<link>http://catchyourcustomer.com/marketing/customer-service-secrets-make-it-easy-for-your-customer.html/</link>
		<comments>http://catchyourcustomer.com/marketing/customer-service-secrets-make-it-easy-for-your-customer.html/#comments</comments>
		<pubDate>Wed, 21 Jul 2010 07:40:36 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Desk Toll]]></category>
		<category><![CDATA[Flyers]]></category>
		<category><![CDATA[Shoes Sale]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=316</guid>
		<description><![CDATA[Raj Bedi asked: Nothing’s worse than when a situation is more confusing and complicated than it needs to be, especially when it comes to your customer service experience.Here’s an example: Say you have just purchased a pair of shoes for a sale price. However, when the item is scanned at the counter, the sale price [...]]]></description>
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<div><em><strong>Raj Bedi</strong> asked: </em><br/><br/><br/>Nothing’s worse than when a situation is more confusing and complicated than it needs to be, especially when it comes to your customer service experience.<br/><br/>Here’s an example: Say you have just purchased a pair of shoes for a sale price. However, when the item is scanned at the counter, the sale price does not come up. The regular price does.<br/><br/>Now, an easy answer to this solution would be for the customer service representative to already know why this is occurring and plug the sales price in without any hassles.<br/><br/>However, in most cases, what happens is another customer service rep is called over the intercom while you wait in line. Ten minutes later, the two customer service reps will question you and often you will be left to return back to the item and find the price tag with the sales price.<br/><br/>By then you are fed up and don’t even want the shoes anymore.<br/><br/>This is not an easy solution and is the perfect example of poor customer service.<br/><br/>Make sure this doesn’t happen to your customers by always providing them with the easiest methods possible.<br/><br/>•    When it comes to your contact informative, ensure that your customers know how and where to contact you. Include your email address, your phone number and your business hours on all websites, emails, directories, business cards, flyers and in the store front.<br/><br/>Make sure your customers know that you are there to help them, no matter what.<br/><br/>•    Opt for a Toll Free Number for your help desk. Toll free numbers do not collect unwanted costs for your customers. Sometimes customers choose not to call simply because there is no toll free number available.<br/><br/>Give you customer the option of calling Toll Free to make their customer service experience as helpful as possible.<br/><br/>•    Offer a Simple Refund Policy. Sometimes a refund is necessary and there is nothing worse than having to jump through hoops in order to return a product.<br/><br/>Ensure this doesn’t happen by providing an efficient refund policy where your customers do not have to prove their purchase with several pieces of documentation.<br/><br/>Instead, keep records of purchases, especially large ones, in a computer system. This will simplify the process for the customers and keep them coming back for more.<br/><br/>•    Answer the phone yourself rather than using a large phone service system. Although they may be convenient to you, often times your customers will disagree.<br/><br/>A confusing phone service will leave your customer frustrated and annoyed at the lack of personal care.<br/><br/>Instead try to answer the phone or hire a cheerful receptionist who can effectively transfer the calls without your customers being subjected to the dreaded automated service.<br/><br/>The most important thing to remember is that with a simple and efficient customer service policy comes a loyal customer base.<br/><br/>Want to learn more? Check out Customer Service Profits for your all-access pass to how to ensure your customers are 100 percent satisfied and guaranteed to return for more.<br/><br/><br/></div>
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		<title>Believe In The Wonders Of Online Marketing</title>
		<link>http://catchyourcustomer.com/marketing/believe-in-the-wonders-of-online-marketing.html/</link>
		<comments>http://catchyourcustomer.com/marketing/believe-in-the-wonders-of-online-marketing.html/#comments</comments>
		<pubDate>Sat, 10 Jul 2010 03:01:50 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Search Engines]]></category>
		<category><![CDATA[Self Satisfaction]]></category>
		<category><![CDATA[Whole Lot]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=220</guid>
		<description><![CDATA[Joe S. White asked: It is not a secret anymore to every entrepreneur out there that, with no tricks or any catch, affordable online marketing can now be really availed. Although some are still cynical about this marketing strategy, many successful entrepreneurs and companies that offer the said service are more than eager to attest [...]]]></description>
			<content:encoded><![CDATA[<div style="float:left; padding: 12px"><a href="/wp-content/uploads/2009/10/Online_Marketing8.jpg"><img src="/wp-content/uploads/2009/10/Online_Marketing8.jpg" title='' alt='' /></a></div>
<div><em><strong>Joe S. White</strong> asked: </em><br/><br/><br/>It is not a secret anymore to every entrepreneur out there that, with no tricks or any catch, affordable online marketing can now be really availed. Although some are still cynical about this marketing strategy, many successful entrepreneurs and companies that offer the said service are more than eager to attest to the benefits and wonders that affordable online marketing can give them.<br/><br/>For the many who have tried this wonder and have become believers of affordable online marketing, this new age wonder is the savior of their once flop businesses. For one, having a professional online marketing firm redesign your website gives your page a whole new look. A look that will not only entice more customers to buy your product or service but also a look that will give you a sense of self-satisfaction and pride.<br/><br/>Affordable online marketing also makes the operation and maintenance of your website a whole lot easier. Usually, the firms that handle these online marketing have a 24-hour technical support hotline that will be more than happy to assist you in case something goes wrong with your website. This will save you a lot of time from figuring technical problems all by yourself because you did not have your website done by an online marketing firm.<br/><br/>With affordable online marketing, you also need not worry about what to put in your website. These online marketing firms can and will advise you on what content you could and should put in your page to direct traffic to it. More content and visitor interfaces means a lot to clients who rely on your webpage for information regarding your product or service.<br/><br/>HTML errors on your website can and will also be corrected with affordable online marketing. These makes sure that your website is optimized for all search engines thus directing heavier traffic to your site. Moreover, having HTML errors corrected in your website ensures a more pleasant website for your customers to go and browse through. Being a spam free website also means a lot to customers who are contantly searching the internet. Firms who offer affordable online marketing understand this need and have also included this service in their packages. This also makes sure that your website does not get banned from search engines due to heavy spam content.<br/><br/>Massive savings are also one benefit from affordable online marketing. It is like investing on a solid foundation for your website that is your bridge to the big market out there &#8211; the market that you could easily target and convince with a well-built page. With a well-built page, you have no need anymore for flyers, print ads, and the like thus saving you lots of time and money.<br/><br/>You could even hear or read lines like, &#8220;I couldn&#8217;t wait to write this article, after the results we achieved! (Affordable online marketing), not an oxymoron&#8221; from people who have enjoyed or are enjoying the countless benefits of afforable online marketing. Definitely, these people have personally witnessed how affordable online marketing changed their websites for the better an have given them the heavy traffic they have always wanted.<br/><br/><br/></div>
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		<title>The Top 10 Reasons Why Online Marketing Dominates Traditional Advertising</title>
		<link>http://catchyourcustomer.com/marketing/the-top-10-reasons-why-online-marketing-dominates-traditional-advertising.html/</link>
		<comments>http://catchyourcustomer.com/marketing/the-top-10-reasons-why-online-marketing-dominates-traditional-advertising.html/#comments</comments>
		<pubDate>Mon, 28 Jun 2010 16:46:26 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Beneficial Results]]></category>
		<category><![CDATA[Marketing Advertising]]></category>
		<category><![CDATA[Marketing Campaigns]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=176</guid>
		<description><![CDATA[Assassin Marketing asked: Online marketing has become the most successful method of advertising for any kind of business on the planet during the last decade. It is lightning fast and can promote your business to thousands of potential customers daily. As marketing is a primary factor for a long and successful business, the internet facilitates [...]]]></description>
			<content:encoded><![CDATA[<div style="float:left; padding: 12px"><a href="/wp-content/uploads/2009/10/Marketing36.jpg"><img src="/wp-content/uploads/2009/10/Marketing36.jpg" title='' alt='' /></a></div>
<div><em><strong>Assassin Marketing</strong> asked: </em><br/><br/><br/>Online marketing has become the most successful method of advertising for any kind of business on the planet during the last decade. It is lightning fast and can promote your business to thousands of potential customers daily. As marketing is a primary factor for a long and successful business, the internet facilitates this process in a way that will ensure the maximum exposure to what you are offering.<br/><br/>Traditional marketing is becoming more expensive and slower to produce results. It also requires much more time and effort. It often has to be done by many employees and is restricted by many barriers and regulations which make it hard to get the most beneficial results. Then along comes the internet as it makes the entire globe seem like a short alley rather than a large city where you can reach customers overseas in a matter of seconds. Online marketing is superior to traditional ways of marketing in almost every aspect, and here we list the top 10 reasons online marketing dominates traditional advertising.<br/><br/>1. SPEED<br/><br/>Email marketing campaigns are fast, targeted, cost-effective, highly efficient method of marketing your business. They reach a lot of customers in the shortest time. Traditional mail marketing can take months and a lot of money and effort to generate results.<br/><br/>2. GEOGRAPHICAL RESTRICTIONS<br/><br/>The whole globe can be your customer base when you are marketing your business online, as the internet reaches almost every house on the planet. On the other hand, you are often restricted to local customers from a smaller geographical area when you market offline.<br/><br/>3. MARKETING EFFECTS<br/><br/>Online marketing is based on pull marketing effects, which means that online customers come across your website when they are looking for similar products of yours. While offline marketing is based on push marketing effects, which means you have to introduce your business to every single customer that come into your location.<br/><br/>4. SALES PROCESS<br/><br/>When your business is marketing online, you can make a sale in a matter of seconds; where the customer chooses what product or services they wise to buy, they move to the check out page, pays for the product or services on a secure page, and then receives their purchase. Offline advertising is very different as the selling process is very complex and requires a lot of effort and persuasion and sometimes can&#8217;t be completed after all.<br/><br/>5. HOURS OF OPERATION<br/><br/>Your website is self-managed and requires you only to make few changes, and after that it can operate non-stop and can be selling products or services while you are sleeping. Offline stores are restricted to the human active times, this means you open in the morning and close in the evening and you can&#8217;t make a sale while you are closed. In other words, the offline selling process has a shorter sales life than the online one.<br/><br/>6. COST OF MEDIA<br/><br/>If you want to make a commercial on TV or radio or a newspaper, you will pay a fortune. While online marketing allows you to make a short video or audio commercial and submit it thousands of media communities and it will cost you next to nothing.<br/><br/>7. LIMITED ADVERTISING LIFE SPAN<br/><br/>When you post an ad online about your business or website, with an article for example, it can be online forever and the place where the ad occupies will be untouched for a long time. On the other hand, offline ads can be only active for an agreed-upon period of time and then it will be replaced.<br/><br/>8. COST PER CUSTOMER<br/><br/>These costs are reasonably low with online marketing but relatively high with offline forms of advertising. They are simply the costs incurred to generate potential customers for the business.<br/><br/>9. CUSTOMER SUPPORT<br/><br/>With one email you can solve all your customer problems and concerns. This process is much more time consuming and require more effort offline.<br/><br/>10. ONGOING MARKETING INFORMATION<br/><br/>It is very easy and only takes a few seconds to collect all the information and data about every aspect of your business when you market online. Offline information and data are stored within piles of documents, where it requires a squad of employees to collect the required information.<br/><br/>As you can clearly see, online marketing is far superior to traditional forms of marketing. Online marketing is all about saving you money, time, and effort; yet brings you the required results you seek and most of the time exceeds your expectations.<br/><br/><br/></div>
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		<title>Top 10 Reasons Why Online Marketing Is Better A Than Yellow Page Advertising</title>
		<link>http://catchyourcustomer.com/marketing/top-10-reasons-why-online-marketing-is-better-a-than-yellow-page-advertising.html/</link>
		<comments>http://catchyourcustomer.com/marketing/top-10-reasons-why-online-marketing-is-better-a-than-yellow-page-advertising.html/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 22:26:21 +0000</pubDate>
		<dc:creator>Customer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Business World]]></category>
		<category><![CDATA[Website Design]]></category>
		<category><![CDATA[Yellow Page Advertising]]></category>

		<guid isPermaLink="false">http://catchyourcustomer.com/?p=196</guid>
		<description><![CDATA[Assassin Marketing asked: Ever had the guts to win in this competitive world? Ever had the courage to compete with and possibly beat even the wisest and most strategic business people in the world?Certainly, this world has grown fast and changes have been fast as well. From the traditional ways of doing things, people have [...]]]></description>
			<content:encoded><![CDATA[<div style="float:left; padding: 12px"><a href="/wp-content/uploads/2009/10/Marketing46.jpg"><img src="/wp-content/uploads/2009/10/Marketing46.jpg" title='' alt='' /></a></div>
<div><em><strong>Assassin Marketing</strong> asked: </em><br/><br/><br/>Ever had the guts to win in this competitive world? Ever had the courage to compete with and possibly beat even the wisest and most strategic business people in the world?<br/><br/>Certainly, this world has grown fast and changes have been fast as well. From the traditional ways of doing things, people have become more advanced and when you want to keep up with the Jones&#8217; you had better know what to do. Businesses that are slow get left behind. Businesses who are eager to reach the turret of success continue to search for higher degrees of learning so as not to lose in the game.<br/><br/>Who would not want to succeed in business anyway? Everybody wants to generate income; everybody wants to be known in his or her own field. But how is it possible to succeed, especially in the business world?<br/><br/>One Word &#8211; Strategy. That single word alone already means everything. It actually defines everything about success.<br/><br/>Today, people are hooked on the internet. Almost everybody knows how to &#8220;surf the web&#8221;. In fact, most businesses have already seen its potential that is why online marketing has also become a phenomenon.<br/><br/>You may be skeptical about this strategy because you still think that yellow page advertising is better but let us delve into the ten major reasons why online marketing is more effective than yellow page advertising.<br/><br/>Reason #1: You Save More Money<br/><br/>The life of any business is money. Without this, it will not run. That is why savvy businessmen are very skeptical when it comes to their expenses.<br/><br/>With yellow page advertising, you pay a huge amount. In fact, for every inch of space in the yellow pages, there is a corresponding price. Imagine how much it would cost you if you had a full page ad? In New York, Manhattan, each inch of space costs $2,500 while a whole page ad costs $92,000!<br/><br/>With online marketing, you just have to pay for your monthly website, your website design and marketing, which could be less than $100/month to keep your business&#8217; online advertising up and going.<br/><br/>Reason #2: You Have More Space For Content<br/><br/>Space does count when it comes to advertising. If you want your customers to know more about your business, limited space won&#8217;t work. In online marketing, you have all the space you need to advertise and promote what you have. In yellow page advertising, you only have a very limited amount of space to work with.<br/><br/>Reason #3: More People Hear About You<br/><br/>Have you ever noticed that when you are surfing the internet, you always come across a lot of things and then you suddenly became interested in them? That&#8217;s what online marketing can do for your business. If you know how to optimize your site, then more people will know about you. Can you do this with yellow page advertising?<br/><br/>Reason #4: Online Marketing Is Measurable<br/><br/>Why is this important? With tracking, you always know what are the most commonly keywords used by your visitors and can you monitor everything. When you develop a list of your best keywords, you can generate more traffic to your site and you&#8217;ll definitely gain more buyers.<br/><br/>With your yellow page advertising, you&#8217;ll have no ideal what prompted a prospect to take action.<br/><br/>Reason #5: You Can Use Videos With Online Marketing<br/><br/>Advertising on television is very expensive right? With online marketing, you get to promote your products or services at a very affordable price and even show your business&#8217; benefits and features through online video. This is more visible and reliable than yellow page advertising which is plain words and photos, right?<br/><br/>Reason #6: You Establish A Relationship With Your Customers<br/><br/>How can you establish a relationship through a yellow page advertisement? With online marketing, you have the chance to develop relationships by sending email tips or online newsletters to visitors who keep coming back to your site. You can also get better business ideas by allowing them to leave comments.<br/><br/>Reason #7: You Can Easily Build Trust And Credibility With Your Visitors<br/><br/>When using online marketing, you have the chance to express your desire to help your customers and not just benefit from them. When you are able to build rapport with them by simply giving them simple ideas for free, you will quickly earn their trust.<br/><br/>Reason #8: You Are The Only Choice<br/><br/>With yellow page advertising, there are a lot of advertisements under each category. If you are the reader and you have 500 choices to choose from, would you still continue? Instead, you&#8217;ll probably just hop on your internet and type the keyword of what you want and you&#8217;ll have it! That&#8217;s online marketing! If you know how to do it right, you will be the only choice of your buyers.<br/><br/>Reason #9: You Can Promote Your Business All Over The World<br/><br/>Can yellow page advertising reach the whole world? Certainly not. With online marketing, the World Wide Web will do the work for you. Your products and services will be known throughout the nations with just a click.<br/><br/>Reason #10: Online Marketing Is Eco-Friendly<br/><br/>Imagine how many trees are being cut down just to come up with yellow pages? Imagine how much waste is thrown out when people dump their yellow pages? With online marketing, you are at peace with the nature. You gain without hurting the ecosystem.<br/><br/>Amazing isn&#8217;t it? These ten are just some of the million reasons why you should choose online marketing over the yellow pages. You save money, you save effort, you save the environment, but more importantly you gain more wealth!<br/><br/><br/></div>
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